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1. Cancellation Policy

We understand that plans change, so we’ve made our cancellation process simple.

• Order Cancellation:

  • You may cancel your order within [e.g., 24 hours] of placing it, provided it hasn’t been processed or shipped.
  • To cancel, please contact us at [Insert Email] or [Insert Phone Number] with your order details.

• Non-Cancellable Orders:

  • Orders that have already been processed, shipped, or customized cannot be canceled.

• Refund for Cancellations:

  • Approved cancellations will be refunded to your original payment method within [X business days, e.g., 7-10 days].

2. Return Policy

We want you to be completely satisfied with your purchase. If you’re not, you can return your item(s) under the following terms:

• Eligibility for Returns:

  • Items must be unused, in their original packaging, and with all tags intact.
  • Return requests must be made within [e.g., 14 or 30 days] of receiving your order.

• Non-Returnable Items:

  • Personalized or custom-made items.
  • Intimate or hygiene-related products (e.g., undergarments).
  • Clearance or sale items.

• Return Process:

  1. Contact us at [Insert Email] or [Insert Phone Number] to initiate a return.
  2. Provide your order details and reason for return.
  3. Ship the item(s) to the following address:
     • [Your Return Address]
  4. You are responsible for return shipping costs unless the item is defective or incorrect.

• Refund for Returns:

  • Once we receive and inspect the returned item(s), refunds will be issued within [X business days, e.g., 7-10 days] to your original payment method.

3. Exchange Policy

We offer exchanges for items in case of size, color, or defect issues.

• Eligibility for Exchanges:

  • Items must meet the same conditions as returns (unused, original packaging, etc.).
  • Exchange requests must be made within [e.g., 14 or 30 days] of receiving your order.

• Exchange Process:

  1. Contact us at [Insert Email] or [Insert Phone Number] with your order details.
  2. Specify the item and the details of the replacement (size, color, etc.).
  3. Ship the original item back to us.
  4. We will ship the replacement once the original item is received and inspected.

• Shipping Costs:

  • You are responsible for shipping costs for the exchange unless the item was incorrect or defective.

4. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [Insert Email] with photos of the issue and your order details.
• We will arrange for a replacement, exchange, or refund at no additional cost.

5. Late or Missing Refunds

If you haven’t received your refund after [X business days, e.g., 7-10 days], please:

1. Check your bank or credit card statement.
2. Contact your payment provider.
3. Contact us for further assistance at [Insert Email].

6. Contact Us

For any questions about cancellations, returns, or exchanges, please contact us at:

• Email: [Insert Email]
• Phone: [Insert Phone Number]
• Address: [Insert Address]